Privacy Policy
Last Updated: June 2026
Welcome to Medals.com.my (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and safeguarding your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, submit enquiries, request quotations, place orders, or communicate with us through our website, email, WhatsApp, WeChat, or other channels.
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Company Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Event Information
- Payment Information (where applicable)
Technical Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Referral Sources
- Cookies and Analytics Data
Communication Information
- Messages submitted through contact forms
- Email correspondence
- WhatsApp or WeChat communications
- Customer support enquiries
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and quotation requests
- Process orders and payments
- Manufacture and deliver custom medals, coins, pins, trophies, and related products
- Provide customer support
- Improve our website and services
- Send order updates and production notifications
- Conduct internal business administration
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized activities
With your consent, we may also send promotional offers, product updates, and marketing communications.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Shipping and logistics providers
- Payment processing providers
- Website hosting and technology partners
- Professional advisors
- Government authorities when required by law
All third parties are expected to protect your information and use it only for authorized purposes.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your data, no internet transmission or storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill business purposes
- Complete customer orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
When information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent for marketing communications
- Request deletion where legally permitted
- Inquire about how your data is processed
To exercise these rights, please contact us using the details below.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
9. International Data Transfers
Where necessary, your information may be transferred to service providers located outside Malaysia for processing, storage, or business operations. We will take reasonable steps to ensure such information remains protected.
10. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Medals.com.my
Website: https://www.medals.com.my
Email: sales@medals.com.my
WhatsApp: +60 11-6573 6658
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Malaysia Time)